If you notice something in an article that doesn’t seem right, we want to know. This page explains how Toronto Post handles corrections—what we fix, how we decide, and how you can report an error. Reading this will help you understand what to expect and how we keep our reporting trustworthy.
What should you do if you spot an error?
Send the details to corrections@torontopost.org. Include the article headline, the URL, a short description of what you believe is incorrect, and—if possible—your source for the correct information. You do not need to be a subscriber or a registered user to submit a correction; we welcome reports from all readers.
Once your message arrives, it goes directly to the standards desk. Andrew Leblanc, the Standards & Fact-Checking Lead, or a member of his team will acknowledge receipt within one business day. The team reviews the claim against the original reporting notes, source material, and any additional evidence you provide. For straightforward factual errors—such as a misspelled name, an incorrect date, or a wrong figure—we typically issue a correction within two business days. For complex or ambiguous issues we may need longer, and we will keep you informed of progress. If you are not satisfied with the response, you can escalate the matter to Catherine Roy, the Editor-in-Chief, at catherine.roy@torontopost.org or by phone at +1 416 555 0220.
How does Toronto Post decide what to correct?
We correct any mistake that materially changes the meaning, accuracy, or fairness of a story. That includes errors in facts, figures, names, dates, quotes, and context that could mislead a reader. Non‑material issues—such as a minor typo that does not affect understanding—are fixed silently, without a correction note.
When a material error is confirmed, we update the online article as soon as possible. A clear correction note is added at the bottom of the article, stating what was wrong, what was changed, and the date of the correction. The note remains visible for at least 90 days. If the error is significant enough to warrant a larger story update—for example, a retraction or a clarification that changes the headline or key conclusion—we will also publish a separate editor’s note or newsbox on the article page. Our Editorial Policy and Fact-checking Policy provide more detail on the standards that guide these decisions.
How this works in practice
Suppose we published a story stating that Toronto’s 2024 property tax increase was 5.2% when the actual approved figure was 4.8%. A reader sends a link to the article along with a City of Toronto budget document. Andrew Leblanc’s team verifies the official source, confirms the error, and updates the online story: the percentage is corrected to 4.8%, and a correction note is appended explaining the change and the date. The reader who reported the error receives an email thanking them and confirming the fix. The editor who handled the story is briefed so similar mistakes can be avoided. If the error was introduced during editing or fact‑checking, that step in our workflow is reviewed. If the same error had appeared in multiple articles—for example, in a summary and a sidebar—each instance would be corrected and noted.
Who oversees corrections and what are your rights?
Andrew Leblanc (andrew.leblanc@torontopost.org, +1 416 555 0225) leads the standards desk and has final authority over correction decisions, except when the matter involves a potential breach of editorial ethics, in which case Catherine Roy, the Editor‑in‑Chief, makes the call. We treat all correction reports in confidence, and we do not share your identity or contact details without your permission. If you believe a correction has been handled inadequately, you may file a formal complaint through our Complaints Procedure. That process is independent of the standards desk and is ultimately reviewed by the Editor‑in‑Chief and, if necessary, Northern Beacon Media Inc., the Ontario corporation that owns and operates Toronto Post (Ontario Business Registry number 1003194827). Our registered office is Unit 12, 95 King Street East, Toronto, ON M5C 1G4.
We also maintain a public log of significant corrections on request. To request the log, email corrections@torontopost.org with the subject line “Corrections log.”
In short
If you see something wrong, tell us, and we will fix it promptly and transparently. Our commitment is to own our mistakes, make the record clear, and keep earning the trust of our readers in Toronto and across Canada.