If you believe an article published by Toronto Post contains an error, violates our editorial standards, or otherwise deserves scrutiny, this page explains how to file a complaint and what happens next. Please read the steps below – they are designed to be straightforward and fair, and to give every reader a clear path to raise concerns with the people who make decisions about our content.
How do I submit a complaint?
You can submit a complaint by emailing complaints@torontopost.org. This single address reaches our Standards & Fact‑Checking Lead and the relevant editor, so your concern is seen promptly.
Please include the full headline and URL of the article, a brief description of what you believe is wrong, and any supporting evidence or sources. If the complaint involves a factual error, quote the specific sentence or claim. You do not need to use a special form – a clear email is enough. We aim to acknowledge every complaint within two business days.
How is my complaint handled?
Your complaint is first reviewed by Andrew Leblanc, Standards & Fact‑Checking Lead, who checks whether the issue falls under our fact‑checking policy or editorial standards. He then assigns it to the appropriate editor for investigation.
For example, a complaint about a Toronto city council story goes to Municipal Affairs Editor Hannah Walsh; a provincial policy concern goes to Jessica Morin. The editor reviews the article, consults the writer, and verifies facts. If an error is confirmed, a correction is issued under our corrections policy and the complaint is closed with an explanation. If no error is found, we explain why and, where appropriate, offer to publish a clarification or an editor’s note. You will receive a written response within ten business days.
What if I am not satisfied with the response?
If you disagree with the outcome, you can escalate your complaint to Editor‑in‑Chief Catherine Roy. She is responsible for all editorial standards and publication decisions at Toronto Post.
To escalate, reply to the response you received or email catherine.roy@torontopost.org directly. Please reference the original complaint email and explain why you believe the response was insufficient. Catherine will review the full file, speak with the editors involved, and make a final determination. Her decision is binding within the newsroom. If the issue remains unresolved after that, we will provide information about any external ombudsman or press council that may have jurisdiction (at present, we are not a member of such a body, but we will review that option if a dispute continues).
How this works in practice
Consider this example: A reader notices that an article about the King Street transit pilot incorrectly states the pilot’s launch date as 2023 when it actually began in 2020. The reader emails complaints@torontopost.org with the headline and the exact sentence.
Andrew Leblanc acknowledges the complaint within two business days. He assigns it to Hannah Walsh, who covers municipal affairs. Hannah checks the city’s official records, confirms the error, and writes a correction. The article is updated with a note at the bottom, and the reader receives an email explaining the change. Had Hannah found the original date was correct based on the source used, she would have explained that – and the reader could then escalate to Catherine Roy if unconvinced. This procedure ensures every concern gets a dedicated review by the right person.
Who oversees this complaints procedure?
Toronto Post is owned and operated by Northern Beacon Media Inc., an Ontario corporation (Ontario Business Registry #1003194827). The registered office is at Unit 12, 95 King Street East, Toronto, ON M5C 1G4. Our editorial policy governs all complaints handling, and the Editor‑in‑Chief has final authority. Our privacy policy explains how we treat any personal information you share with us. For general inquiries, see our contact page.
In short
Email complaints@torontopost.org, we will investigate fairly within ten business days, and you can always escalate to the Editor‑in‑Chief if needed. Our goal is to correct mistakes, clarify confusion, and earn your trust – one complaint at a time.